Skip to main content Skip to search Skip to navigation

Frequently Asked Questions (FAQ)

Our shop is tailored specifically to the needs of business customers in metalworking and industrial sectors. Whether you operate as a craft workshop, industrial manufacturer, or wholesale distributor, you’ll find a wide range of professional metalworking tools and accessories with us.

We offer a comprehensive range of high-quality tools and accessories for metalworking, including milling tools, turning tools, drill bits, abrasives, and many other specialised instruments. Our assortment is regularly updated and expanded so that you always have access to the latest and most effective solutions.

Registering as a business customer is quick and easy. Visit our online shop and click “Register.” Enter your company details, including a valid VAT identification number, to be approved as a commercial customer. Once your registration is complete, you’ll benefit from our business pricing and exclusive offers.

Yes – we provide advantages tailored specifically to commercial customers. These include exclusive price breaks, tiered discounts on bulk orders, priority shipping, and a dedicated account manager who can assist you with any product-related questions.

Our shop offers flexible payment options to make purchasing as convenient as possible for business clients. Available methods include purchase on account, advance payment, credit card, PayPal, and—in some cases—additional payment partners. Depending on your order value and customer history, further payment arrangements may be considered.

We place great importance on fast, reliable delivery. Orders received on working days before 2 p.m. are generally processed and dispatched the same day. Delivery time depends on your region and the carrier, but is typically 1–3 working days. Express shipping is also available on request.

You can, of course, return your order within 14 days of receipt. Please note that customised or specially manufactured tools may be excluded from returns. For a straightforward return, contact our customer service team to initiate the process.

Our team is happy to advise you to ensure that you choose the right tool for your specific requirements. Make use of the product descriptions and technical data sheets on our website, and take advantage of personal assistance from our specialists by phone or e-mail.

If a desired product is temporarily out of stock, you can sign up to be notified when it becomes available again. Alternatively, we will gladly suggest comparable products that match your required specifications in function and quality. Our customer service team can inform you about availability and alternatives.